• All  returned products MUST be 100 Percent Complete!  Products must be returned in their entirety to include: original manufacturers product boxes and packing materials.  Boxes must have original UPC codes intact. All Cables, Software, Manuals, blank Warranty Cards and any other accessories and/or documentation originally provided by the manufacturer or Digital Data Products.
  
•  
  DO NOT mark-on or disfigure manufacturers product boxes.
   
• DO NOT mark-on or disfigure Merchandise.  Do Not use Markers, Paint, Stickers, Ballpoint Pens, etc to write-on or mark-on products.
   
• DO NOT write notes or RMA numbers on the product, manufacturers product boxes or in/on manufacturers documentation including but not limited to; Users Manuals, Quick Start Guides and registration cards.
   
• DO NOT affix Labels, Stickers or Tape of any kind to the actual product or Original Manufacturers Product Boxes.
    
• All Incomplete Returns, or returns with disfigured products, manufacturers products boxes, documentation, accessories and/or software will be subject to a 15% (minimum) restocking fee.

• Please call Customer Service at 216-373-2393 to obtain a Return Merchandise
  Authorization (RMA) number before shipping your product.
   
• For faster service, please have the following information ready when calling:
   
  • Account Representatives Name or Initials (see below)
  
   

  Information that can be found on	your Invoice, directly below the "Ship-To" address.
  Cust I.D............:  01250	Your assigned Customer ID
  P.O. Number...:  FM2304-1	Indicates a specific PO for this order
  P.O. Date..........: 10/21/05	Date
  Job/Order No..:  03334	Internal Sales Order Number
  Salesperson...:  KR	Your Account Representatives Initials

  
   
  • Invoice Number (Document Number, located in the upper right corner of invoice)
   
  • Product Information (Manufacturer/Model Number)
   
  • Nature of the problem, reason for requesting an RMA
     
• Returns received without an RMA number will not be accepted.
   
• RMA's are valid for 30 days from the date of issue.  Returned products must be shipped during the 30 day RMA issue period. RMA's received with a postmark date after the 30 day issue time frame will not be accepted.
  

Special Orders:  Many orders are considered "Special Orders". This is true whenever the manufacturer or the distributor (Digital Data Products) is making special efforts to manufacture, obtain or ship and order specifically for a defined purchase order. These orders are non-cancelable and full delivery of special orders must be taken and paid for.  Advance deposits are usually required for special orders. Special Order items are non-refundable and non-returnable.

• The Customer is responsible for all shipping charges on items being returned.
   
• Digital Data Products will pay the outgoing shipping charges on the replacement or exchange of acceptable items.
   
• Replacement or exchange items are typically shipped in the same manner as when initially ordered.
  
 

• Digital Data Products strongly recommends that you fully insure your return shipment in the event it is
  lost or damaged. It is also recommended that you use a carrier that can provide you with proof of delivery.
   

• If merchandise is noticeably damaged as it is being delivered to you, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure that it's noted on the carrier's delivery record in order for Digital Data Products to file a damage claim. Notify Digital Data Products immediately to arrange for a carrier inspection/pick up of damaged merchandise.  If you do not notify Digital Data Products of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 216-373-2393 and ask for your account representative to arrange for carrier inspection and a pick up of the damaged merchandise.
   

• DEFECTIVE returns can be returned directly to Digital Data Products within 30 days from the invoice date at Digital Data Products's discretion for: credit, replacement, exchange or repair.  Manufacturer's restrictions may apply.  You must have an authorized RMA number prior to returning and merchandise.
   

• NON-DEFECTIVE returns may be accepted directly by Digital Data Products within 15 days from the invoice date at Digital Data Products's discretion for either credit or exchange. All NON-DEFECTIVE returns are subject to a 15 % restocking fee.
   

Shipping Your Authorized Return(s)

NOTE:  Do Not Write on Manufacturers Product Box.   Do not Use manufacturers product box as a shipping carton.  Returns should be packaged in an appropriate shipping carton.   Do not Affix Shipping Labels, tape etc to Original Manufacturers Product Boxes.

Click Here to Print an Digital Data Products Return Address Label
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